Support Center

Frequently Asked Questions

Everything you need to know about our files, our premium token system, and our custom engineering services.

Yes, absolutely! The vast majority of our CAD blocks and hatch patterns are completely free. You are welcome to download them and use them in your personal or commercial engineering projects.

We also maintain an exclusive library of highly-detailed Premium Files (like our dynamic door sets or massive hatch bundles) that you can purchase anytime you need advanced resources to speed up your workflow.

100% secure. We do not store, process, or even see your credit card data on our servers. All payments are processed heavily encrypted and routed directly through PayPal's secure global payment gateway, giving you world-class fraud protection and peace of mind.

Yes, we do! Beyond our digital store, our engineering team actively accepts custom outsourcing work from firms around the globe.

  • Bespoke AutoLISP Programming
  • Complex Parametric Dynamic Blocks
  • PDF / Image to CAD Conversions
  • General Drafting Overflow Support

If you have a project in mind, please visit our Contact Page to get in touch with us for a free quote!

When you purchase a premium file or a credit package, our automated system instantly generates a secure, unique token and emails it directly to your inbox. Simply paste that token into the download modal on our website, and your file will begin downloading immediately.

Yes. To ensure maximum compatibility for all our users, we save our .dwg files in standard legacy formats (typically AutoCAD 2013 or 2018). This means our blocks will open perfectly in almost all modern CAD software, including AutoCAD LT, BricsCAD, DraftSight, and ZWCAD.

Yes! We offer prime advertising placements across our highest-traffic tools and pages. CADVoid is visited daily by dedicated architects, engineers, and drafters, making it the perfect place to showcase your industry-related products. Please contact us at cadvoidinfo@gmail.com to discuss ad rates and placements.

Absolutely. We are currently accepting applications for third-party vendors. If approved, we will provide you with a dedicated, customized sales page on CADVoid where you can showcase and sell your premium digital products to our audience. Reach out to us at cadvoidinfo@gmail.com with a portfolio or examples of your work to get started!

Still have questions?

We're here to help. Reach out to our support team and we'll get back to you as soon as possible.

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